Mastering objections and difficult conversations
Who is it for?
Anyone in sensitive situations needing to navigate challenging discussions and handle objections with confidence and tact. Our goal is to help you understand deep-rooted drivers, enrich relationships, and ultimately boost business results (it’s also handy for relationships at home!).
Overview
Difficult conversations are an inevitable part of professional life, whether it’s addressing performance issues, negotiating with stakeholders, or handling customer complaints. These conversations can be stressful and if not handled properly, can lead to misunderstandings, damaged relationships and unresolved issues. We can help.
Why us?
We are skilled communicators with extensive experience in coaching professionals on how to manage tough conversations and handle objections not only with poise, but ultimately helping keep rapport and boost connection in the most difficult of circumstances. The results… more positive and productive outcomes.
What you'll gain
Strategies to prepare and initiate difficult conversations with clarity and confidence.
Techniques to manage emotions (both your own and others), to keep discussions constructive and focused.
Tools to handle objections and resistance effectively, turning potential conflicts into opportunities for dialogue and enriched understanding.
Practical approaches for ensuring that difficult conversations lead to positive, actionable outcomes.
How we do it
Through role-playing exercises, scenario-based learning and expert guidance, we’ll give you simple frameworks to navigate difficult conversations and handle objections with ease. You’ll learn how to plan these conversations, ensuring that your message is empathetically clear, but vitally we’ll equip you with questioning and listening techniques that help uncover deep rooted drivers and motivators. Emotions in these interactions are often high. Our simple tools for handling your own emotions and those of others are vital for better connection and positive outcomes.
Duration
Dependent on group size and objectives, anything from a 2-hour masterclass to a full-day workshop.
